Frequently Asked Questions

Experts Consult Limited (ECL) is a leading debt recovery firm with over 18 years of experience in Ghana, Kenya, and Nigeria. We specialize in recovering outstanding debts for financial institutions, corporations, and individuals while maintaining ethical standards and legal compliance.

We offer comprehensive debt recovery services including commercial debt recovery, domestic debt recovery, legal recovery, judgement enforcement, skip tracing, process service, credit risk monitoring, and legal support advisory. We also provide litigation support and credit management services.

We operate in Ghana (with offices in Accra and Kumasi), Kenya (Nairobi), and Nigeria (Lagos). We also have partnerships with legal professionals worldwide to provide global debt recovery coverage.

Experts Consult Limited has been operating for over 18 years, with a proven track record of successfully recovering debts for clients across various industries.

Our debt recovery process involves four main steps: (1) Free Assessment - we review your case and recommend a recovery strategy, (2) Strategy & Engagement - we design a recovery plan and engage with debtors professionally, (3) Demand & Negotiation - we issue formal demand letters and negotiate payment arrangements, (4) Recovery & Reporting - we recover funds and provide transparent reporting.

The duration of debt recovery varies depending on factors such as the debt amount, debtor cooperation, complexity of the case, and legal requirements. Simple cases may be resolved in weeks, while complex cases requiring legal action may take several months. We provide regular updates on progress throughout the process.

To begin the recovery process, we typically need: debtor contact information, details of the debt (amount, date, nature), any relevant contracts or agreements, payment history, and any previous communication with the debtor. We can work with whatever information you have available.

Yes, we provide regular updates and transparent reporting throughout the recovery process. You'll receive progress reports, status updates, and comprehensive documentation of all actions taken on your behalf.

Our fees are typically based on a percentage of the amount recovered, ensuring that we only get paid when you do. We offer a "No Recovery - No Fee" guarantee for many cases. Fee structures vary depending on the type of service and complexity of the case. Contact us for a detailed quote based on your specific needs.

For most standard debt recovery cases, we operate on a "No Recovery - No Fee" basis, meaning we only charge when we successfully recover your debt. However, some specialized services such as legal recovery or skip tracing may require upfront fees. We'll discuss all fees transparently before you commit to our services.

No, we believe in transparency. All fees and charges are clearly explained upfront. Any additional costs, such as court fees or legal expenses, will be discussed and approved by you before they are incurred.

Absolutely. We operate in full compliance with all local and international laws and regulations. All our recovery methods are legal, ethical, and respectful. We are committed to maintaining the highest standards of professionalism and compliance in all our operations.

If a debtor refuses to pay after our initial recovery efforts, we can escalate to legal recovery methods including court proceedings, judgement enforcement, asset seizure, and other legal mechanisms. We'll discuss all options with you and proceed only with your approval.

Yes, we have partnerships with legal professionals worldwide and can assist with international debt recovery. Our network allows us to provide seamless debt collection coverage across borders while ensuring compliance with international and local laws.

Our success rate varies depending on the type of debt and case complexity, but we have an excellent track record. We've successfully recovered over 1 billion Ghana Cedis in outstanding debts for our clients. We're committed to achieving the best possible results for every case we handle.

We can recover various types of debts including commercial debts, consumer debts, loan defaults, unpaid invoices, service charges, utility bills, and more. We work with financial institutions, corporations, small businesses, and individuals across multiple industries.

Once funds are recovered, we transfer them to your account as quickly as possible, typically within 5-10 business days. We provide clear documentation of all transfers and maintain transparent records of all transactions.

Getting started is easy. Simply contact us through our website, phone, or email. We'll provide a free assessment of your case, discuss your options, and explain our process. There's no obligation, and we're happy to answer any questions you may have.

Yes, we offer a free initial consultation and case assessment. This allows us to understand your situation, evaluate your case, and recommend the best recovery strategy without any upfront cost to you.

We're here to help! If you have additional questions or need more information, please don't hesitate to contact us. You can reach us by phone, email, or through our contact form. Our team is ready to assist you.