Our Process

How We Work

Our debt recovery process is built on clarity, transparency, and results. From initial assessment to successful recovery, we ensure every step is documented and communicated. We follow a structured approach that balances firmness with professionalism and respect.

1

Free Assessment

We begin with a free case review to evaluate the debt and recommend an appropriate recovery strategy. Our team analyzes the debt details, reviews relevant documents, and assesses the best approach for your specific situation. This initial assessment helps us understand the complexity of the case and develop a tailored recovery plan.

2

Strategy & Engagement

We design a recovery plan aligned with your objectives and legal options. Our strategy considers the debtor's situation, available legal remedies, and your business goals. We engage with debtors professionally, clearly communicating the situation and available options while maintaining respect and compliance with all regulations.

3

Demand & Negotiation

Formal demand letters are issued, followed by professional negotiation and mediation. We work to reach mutually acceptable payment arrangements while preserving business relationships where possible. Our negotiation approach balances firmness with flexibility, always keeping your best interests in mind.

4

Recovery & Reporting

Funds are recovered and transferred to clients, accompanied by transparent reports. We provide detailed documentation of all recovery actions, regular progress updates, and comprehensive final reports. Our transparent reporting ensures you're always informed about the status and outcomes of your case.

Process Overview

Recovery Process Timeline

See how our process flows from start to finish

Initial Contact & Assessment

We begin by reviewing your case, understanding the debt details, and assessing the best recovery approach. This includes document review, debtor research, and strategy development.

1

Strategy Development

Based on our assessment, we develop a comprehensive recovery strategy tailored to your specific situation, considering legal options, debtor circumstances, and your objectives.

2

Execution & Communication

We execute the recovery plan through formal demands, professional communication, and negotiation. Regular updates keep you informed throughout the process.

3

Resolution & Transfer

Once recovery is achieved, funds are securely transferred to your account with comprehensive reporting and documentation of all actions taken.

4

Office Locations

Ghana: #43 Royalt Castle Road, Kokomlemle, Accra, Ghana (Head Office)
Branches: Kumasi and Accra
Kenya: Nairobi
Nigeria: Lagos

Business Hours

Monday – Friday: 8:30am – 5:00pm
Saturday & Sunday: Closed